Test results for Food hygiene problem - report one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City Council
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy203
Birmingham City CouncilEasyEasyEasy125
Birmingham City CouncilVery easyVery easyGave up103
Birmingham City CouncilUntestedUntestedUntested53
Birmingham City CouncilUntestedDifficultDifficult35
Bracknell Forest CouncilDifficultEasyUntested93
Bracknell Forest CouncilDifficultDifficultDifficult43
Bradford CouncilVery easyVery easyGave up103
Brent CouncilUntestedVery easyVery easy113
Brent CouncilUntestedGave upUntested-23
Canterbury City CouncilUntestedUntestedUntested51
Carlisle City CouncilVery easyVery easyVery easy203
Cheshire East CouncilVery easyVery easyVery easy203
Copeland Borough CouncilUntestedGave upGave up-33
Coventry City CouncilDifficultDifficultEasy100
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilEasyEasyDifficult123
Gravesham Borough CouncilVery easyEasyEasy163
Great Yarmouth Borough CouncilEasyVery easyEasy83
Leicester City CouncilVery easyVery easyVery easy201
Liverpool City CouncilVery easyVery easyVery easy203
Newcastle City CouncilDifficultEasyEasy83
Royal Borough of Kensington and ChelseaUntestedUntestedGave up-63
Salford City CouncilVery easyEasyEasy163
Wandsworth CouncilVery easyUntestedDifficult35
Wandsworth CouncilUntestedUntestedEasy43

Specific comments made about this task

Barnsley Metropolitan Borough Council
it was really easy to find the form i needed to fill out to file a report regarding food hygiene

Birmingham City Council
There are a lot of things on the Environmental Health main page, but food hygiene report isn't, meaning I had to scan over to the menu. If there were fewer things on the main page then ironically scanning over to the menu would have been easier. On the form, I'm not sure if the arcane difference between a Food Product Complaint or a Food Business Complaint is clear or helpful.

Birmingham City Council
Apart from the Internal search (which wasn't helpful at all), the other three options were quite easy. Most people would expect it to be under 'Health and Social Care' which it was and then on the left was a box saying 'Food Safety' and when you clicked on it, it had a blue box that you could click on to report this issue. The A-Z and Google searches I had no problem with but I gave up on the INternal search as when i typed in the query 'Report A Food Hygiene Problem', it came up with irrelevant answers and didn't direct me to the page it was suppossed to. If this problem could be sorted, then this task would be perfect!!!

Birmingham City Council
Finding the form via search was really easy. Once I got to the form it was terrible - some address boxes wouldn't accept input, and the nuance of whether I'm reporting a food product complaint or a food business complaint is lost on me. Navigating from the home page I found it from both Business, and Environment, though I'm not sure either of those options would be obvious to most people.

Bracknell Forest Council
Food safety page doesn't have a link to the report form for hygine. The enquiry form is very low down the page. A-Z entry for form?

Bracknell Forest Council
There is a popular service to report a food item complaint on the food hygiene training page, but it is not clearly sign posted.

Carlisle City Council
Easy to find and understand. The report form was simple and would not take very long to fill out.

Copeland Borough Council
The overall design of the page made it harder to read than it could have been. As somebody wanting to report getting food poisoning I want to be taken straight to the relevant information rather than have the page dominated by a large promo picture of somebody holding a slice of pizza! Internal search gave two pages about rats a mice with the remaining results appearing to be meeting minutes.

Coventry City Council
There isn't much to say because this was very staight forward and easy. On the navigation using the home page, you just had to go onto 'REPORT' which was obvious and stood out therefore easy to find. On the drop down, it said 'Food Complaints'. The A-Z was very easy because just find the letter 'F' for 'Food' and you'd find it. On the internal search, it knew what I wanted to type because when I typed in 'Food' then complaint followed on. The results for both the Internal and Google search was good and very easy because the most relevant searches/results were at the top. Either way of searching is suitable and good to use as the results are found at roughly the same speed and are very easy to find.

Coventry City Council
From the front page I was able to navigate to a form to report this. From the A-Z I was directed to a different page with only a telephone number and email address. Inconsistency and lack of form access as standard on information pages makes this frustrating.

Gravesham Borough Council
Easy access to the food hygiene page but once on the food section, very long and confusing text which states that GBC investigates reports about food hygiene but doesn't indicate how someone can report a problem. More information is available for food businesses; the food section is not designed very well to be made suitable for members of the public as well. Lots of different confusing sections which only food businesses would understand. GBC site for food is 3rd on Google - top 2 are for FSA.

Newcastle City Council
Navigation and index searching was complicated by the fact you have to follow Environment and Waste to get to Environmental Health and Pest Control. I would have been more inclined to look under Social Care and Health or Report.

Royal Borough of Kensington and Chelsea
Very long page of information about different kinds of food complaint, but I couldn't see any direct way to raise my complaint online. I also think the top level Environment for this kind of thing is confusing to the average web user.

Wandsworth Council
Navigation result: Unable to find anything on food hygiene problem via the navigation, checked on "health and social care" but still nothing. Internal: searched "food unsafe problem" and did not link me to anything relevant towards food hygiene yet it links with hygiene but is an easier term.