Test results for Carlisle City Council
Welcome,
Grey rows indicate this council is not responsible for delivering this task, but has been tested according to how well it signposts to the correct council.
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 241 | 252 | 278 | 240 | 222 | 1233 | ||
| Number of tests | 39 | 39 | 36 | 37 | 28 | 179 | ||
| Usability Index (total score ÷ number of tests) | 6 | 6 | 8 | 6 | 8 | 7 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. Thus each task will have up to five tests counted against it when a user tests it.
As users test any given task, the score for each aspect of each task becomes a rolling mean average of individual test scores, and thus as more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
Specific comments testers have made about this council
Antisocial behaviour - complain about it - 2014-04-14
On internal search, it did not come up with the antisocial behaviour page which is on the website
Broken street lights - report - 2014-04-14
Transfers to County Council website, easy to find form and fill out.
Councillors - find who mine are - 2014-04-14
Using the direct search was more effective. Found it took more time when navigating from the council homepage.
Elections - find out when the next ones are - 2014-06-17
The information does not appear to be on the website - there is a link saying "find out when the next elections are" but it doesn't tell you when you get to the page. Some information is out of date ("the next County elections are in 2013").The elections results link doesn't take you to the 2014 election results - they are on a separate page. Google didn't help until, on a whim, I put in elections 2015 and found the following link, which, if you scroll right down, shows that there will be an election in Carlisle in 2015: http://www.gwydir.demon.co.uk/uklocalgov/elec2015.htm
Food hygiene problem - report one - 2014-04-14
Easy to find and understand. The report form was simple and would not take very long to fill out.
Freedom of Information Act request - make one - 2014-04-14
Easy to find comtact details to request an FOI.
Jobs - find a council job - 2014-04-14
Informative and easy to follow how to apply for job vacancies.
Market stall trading - find information about - 2014-02-11
Street Trading brings up the pages needed but, Market Stalls is another story.
Parking - find out how much it costs - 2014-02-11
Searches for Car parking Charges lead to a page "How to find Talkin Tarn" Very difficult to find costs of parking.
Parking fine - pay one - 2014-04-14
Informative and told the different methods to pay the fine i.e online, in person etc. The make a payment button is a bit small, but was still easy to find.
Planning permission - apply for it - 2014-07-10
Planning application was on the home page!
Pothole - report one - 2014-04-14
Easy to navigate and find form used to report a pothole.
School term dates - find them - 2014-04-14
Easy to follow, was first option which made it very straight forward.
Taxi driver - complain about one - 2014-04-14
Doesn't have specific contact detail on the webpage which would be useful.
Travellers - find information about them - 2014-04-14
Plenty of information available as a PDF although it is quite long but was still useful.
Tree preservation order - apply for one - 2014-06-17
The tree preservation order page doesn't tell you how to apply for a TPO, only how to apply for an exemption to carry out work on a protected tree. Also it refers to a "form below" which I couldn't find. I did find out (under trees - FAQs) that you can contact the council if you think a tree needs to be protected - that's the closest you get to applying for a TPO on this website.
Unitary Development Plan / Local Development Plan - find it - 2014-08-04
Lots of information to wade through, there is a local plan, a new local plan and a City Centre Development Framework all with lots of large documents.