Test results for West Lindsey District Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about itUntestedUntestedUntestedVery easy923
Blue badge - apply for one
Broken street lights - reportEasyVery easyUntestedEasy743
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for itVery easyDifficultEasyDifficult755
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine are
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones areGave upVery easyVery easyVery easy8105
Employment help for people with disabilities - find information onGave upUntestedGave upUntested130
Events - find council onesGave upDifficultGave upDifficult455
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make oneUntestedUntestedUntestedEasy823
Housing repair - request one
Jobs - find a council jobVery easyVery easyVery easyVery easy1055
Leisure centres close to me - find oneGave upVery easyVery easyEasy8103
Leisure discount card - apply for one
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about oneUntestedGave upUntestedUntested115
Noise nuisance - complain about itVery easyEasyVery easyDifficult7105
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on oneUntestedVery easyEasyDifficult843
Planning committee meeting - find when the next one isDifficultDifficultEasyUntested643
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find themVery easyVery easyVery easyVery easy1053
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneGave upGave upGave upUntested145
Taxi licence - apply for one
Telephone number - find the main oneGave upVery easyVery easyVery easy973
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for oneGave upGave upGave upDifficult253
Unitary Development Plan / Local Development Plan - find it
Voting - register toVery easyVery easyVery easyEasy1055
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meetingGave upVery easyVery easyEasy853
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores13072113108110533  
Number of tests2218191819 96 
Usability Index (total score ÷ number of tests)646666  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Antisocial behaviour - complain about it - 2015-08-25
awkward map page, pop-ups needed to find form, most have them blocked now. ideally need this changing to either PDF or onsite form

Broken street lights - report - 2014-02-26
'Broken street light' didn't return any information how 'street lighting' took me to a page in which I would report a faulty street light. Possibly look at amending the language? A form was launched to enable me to report the problem which was clunky and not user friendly. It contained a free text box in which to state the problem, would common issues in a drop down not be better? The google search took me to the A-Z list for the letter P! No idea why!

Council housing - apply for it - 2014-02-26
Anything from google that contains the word apply brings up job vacancies.

Employment help for people with disabilities - find information on - 2015-08-25
Could not find anything helpful at all, pages all slow to load anyway

Events - find council ones - 2014-02-26
Council events are shown on the news feed however the visibility of this will depend on the volume of news. There is a calendar but this doesn't show the events detailed in the news feed!! It also shows a lot of information when clicked. The google search takes you too the home page.

Freedom of Information Act request - make one - 2015-08-25
Same as A.S.B report

Leisure centres close to me - find one - 2014-02-24
Would prefer the list of facilities higher up the the page - saw these last

Leisure centres close to me - find one - 2014-02-26
There is a google map showing my location and the various facilities near me however this brought up the wrong postcode. 'Swimming' is an option on the features bar on the right hand side of the page which does take you the leisure centres page, could this be more generic? No option in A-Z search for leisure centres

Missed bin collection - complain about one - 2014-03-03
Top link on Google, but I gave up waiting for web form to load.

Noise nuisance - complain about it - 2014-02-26
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.

Noise nuisance - complain about it - 2014-02-26
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.

Planning application - comment on one - 2014-03-27
Comment on a planning application is available on 'Top Tasks' It is contained under 'C' for Comment on planning application in A to Z

Planning committee meeting - find when the next one is - 2014-02-26
It might be an idea to have a link to the plg committee on the 'residents-planning' drop down and the planning section in the A-Z. Terminology is in 'Council Speak' could this be made more suitable for the customer? 'planning committee dates' did not bring up the timetable but past minutes however 'committee dates' did. The google search took me a page deep within the planning section of the website. There was a few errors on this page and it didn't contain any direct link to the cttee dates.

Public toilets - find them - 2014-02-26
Im not keen on the drop down for the A-Z. When you click on toilets it should say the location of the toilet and not the main office

Taxi driver - complain about one - 2014-02-26
I was unable to find any information relating to this demand on the website.

Telephone number - find the main one - 2014-02-26
The phone number is shown at the top and bottom of the page. The information isn't on the A-Z feature but is widely available on the home page.

Tree preservation order - apply for one - 2014-02-20
Aargh! Not only an irritating cookie warning but a Socitm popup - demerits. Worst strapline ever - the entrepreneurial council - how many people will understand what that means? Google lists several relevant hits. But, pages take forever to load. Link to application is difficult to see on page. Then application won't open up. Disappointing. Internal search - TPOs at top. (Advanced search? You mean the search facility is so bad it needs an advanced version.) Again the application won't open. And that cookie warning is still there. Ok, page opens and now presented with a list of pdfs. Boy, this is proving to be painful. The site uses tabs, but I get the feeling these are used for the sake of it or to disguise reams of boring and unnecessary content. meanwhile, the pdf still hasn't downloaded. Interesting A to Z feature of concertina containing summary of topic, but actually since it gives information and not an action it's not really helpful. When the pdf eventually loaded it wouldn't allow me to complete and save. What promised to be a good experience from the look of the site turned out to be frustrating because it didn't function well.

Voting - register to - 2014-02-26
Postal and proxy voting is shown in the A-Z link, I think it would be an idea to include 'Vote-Register' as an option. A lot of information is on the page, not sure if it is all relevant. It would be good if you good register to vote through the website rather than download and send a paper form.

Watch a webcast of a recent council or committee meeting - 2014-02-26
Page not visible on the A-Z link