Test results for Great Yarmouth Borough Council
Welcome,
Grey rows indicate this council is not responsible for delivering this task, but has been tested according to how well it signposts to the correct council.
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 205 | 178 | 269 | 242 | 227 | 1120 | ||
| Number of tests | 72 | 68 | 67 | 74 | 51 | 332 | ||
| Usability Index (total score ÷ number of tests) | 3 | 3 | 4 | 3 | 4 | 3 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. Thus each task will have up to five tests counted against it when a user tests it.
As users test any given task, the score for each aspect of each task becomes a rolling mean average of individual test scores, and thus as more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
Specific comments testers have made about this council
Blue badge - apply for one - 2014-09-04
This is not a service provide by GYBC but NCC. There is a link to NCC from "Transport & Streets" from GYBC homepage but this is the only place where I found this link.
Bulky waste or other special waste collection - book - 2014-09-04
From home page you need to know that you need to select Environment. Whilst I know that this is what this service is under, a member of the public may not.
Council tax - pay it - 2014-09-04
Top result on google search- took me to the page where i can click pay us on the right side.
Internal search was more difficult- 4th on the search results.
Council tax / housing benefit - apply - 2014-09-04
under A-Z it is not listed under Housing Benefit. It is under Benefit.
Council tip - find a nearby one - 2014-09-04
when customers call re the caister recycling centre, they refer to it as the tip or dump, it cannot be found using either reference
Council tip - find a nearby one - 2014-09-04
i have put internal search as difficult because if you type in council tip it doesnt come up with anything, you would need to no that the tip is in caister to find the information.
i have set google results as diofficult as although typing in council tip great yarmouth it goes to gybc web site it it goes to bulky item collection
Councillors - find who mine are - 2014-09-04
Cllrs contacts should be under Council and Democracy by logic. If you google it is the third down from the top and it does look the info comes from a different website. So it is unlikely to click on that.
Death - register one - 2014-09-04
7th on list for google- took me to the correct page on our website.
could not find anything under 'd' on the a-z. Would not know to look under community on the tabs.
Elections - find out when the next ones are - 2014-09-04
A-Z error message
Housing repair - request one - 2014-09-04
google needs always great yarmouth to be typed in
Housing repair - request one - 2014-09-04
A-Z was able to go so far but then came up with error message and could not continue
Housing repair - request one - 2014-09-04
search on a to z comes up will error
Jobs - find a council job - 2014-09-04
all very easy to find.
Leisure centres close to me - find one - 2014-09-04
Found it on google, main results were marina centre homepage and great yarmouth tourism website. Council homepage was 6th result on search.
Leisure discount card - apply for one - 2014-09-04
Applications should be under apply.
Market stall trading - find information about - 2014-09-04
Once again I would not have thought to look under sport and leisure for market stall trading, once I put title in search and google i could see the home page that it sits under.
Meals on Wheels - find information - 2014-09-04
comes up with NCC website a lot on google search.
Not much info about it being dealth with by NCC other than when it was googled.
Missed bin collection - complain about one - 2014-09-04
could not find anywhere
Noise nuisance - complain about it - 2014-09-02
very easy to find,type in search box and link takes you to report it box where a form can be filled in online.
Parking fine - pay one - 2014-09-04
Its not straight forward. And I gave up. Paying a fine should be under pay it. in two clicks.
Planning committee meeting - find when the next one is - 2014-09-04
searched p for planning, M for meetings, c for committee meetings, it is under developement control committee
Pothole - report one - 2014-09-04
couldn't find it any other way than with google and then it took a little bit of time to get to page to report it.
Public toilets - find them - 2014-09-04
When googled it came up with the tourism website. Great Yarmouth website was far down the search results.
Would not have known that public toilets comes under the sport and leisure tab.
Public toilets - find them - 2014-09-04
The hardest part about finding the information regarding public toilets was finding what heading it came under on the home page
School term dates - find them - 2014-09-04
Nothing on the borough web site
Scrutiny committee reports and minutes - find them - 2014-09-04
error page on google cannot display page
Social media accounts - find them - 2014-09-04
Gave up but then realised it was at the bottom of the page.
Stopping smoking services - find information - 2014-09-04
None of the above gave me instant answers if you search for the exact wording or even when using different variations of words
Taxi driver - complain about one - 2014-09-04
even on the page for report it only has a section for comment complaint or compliment and the form then is asking for all kind of info tha tthe customer may not want to divulge
Trading Standards - complain about a dodgy item from a shop - 2014-09-04
no information regarding trading standards perhaps we need a link to ncc site who deal with trading standards complaints google search very good.
Travellers - find information about them - 2014-09-04
Didn't think that travellers would be under G for gypsy once I searched under A-Z it came up under housing which I did not look under internally but looked under community or Environment as this is where I thought it might be. It may be that we have some catergories under the wrong headings on home page.
Tree preservation order - apply for one - 2014-09-04
First search result on google.
A customer may not know to search under planning for TPO's.
Tree preservation order - apply for one - 2014-09-04
there is no information about applying for a tree preservation order it would be better if it stated at the sart that these can or cannot be applied for on line and where to go to do so all info just applies to wanting to work on trees with possible tpo's
Youth clubs in the area - find information - 2014-09-04
takes you to a make it happen on gybc site but nothing is listed.
Youth clubs in the area - find information - 2014-09-04
I found some genaral information about Youth Clubs, but not one general list of clubs with a contact number
Youth clubs in the area - find information - 2014-09-04
never would have searched under neighbourhoods and communities.
Nothing comes up for youth clubs for our website on google.