Test results for West Berkshire Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about it
Blue badge - apply for oneUntestedVery easyVery easyUntested1030
Broken street lights - reportUntestedVery easyVery easyUntested1035
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find itUntestedVery easyEasyUntested933
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby oneUntestedVery easyVery easyUntested1033
Councillors - find who mine are
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information onUntestedGave upDifficultUntested430
Events - find council onesUntestedEasyVery easyUntested933
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for one
Library book - renewUntestedVery easyVery easyUntested1031
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about oneUntestedEasyEasyEasy743
Noise nuisance - complain about itUntestedVery easyVery easyUntested733
Open Data - find someUntestedVery easyGave upUntested433
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report oneGave upEasyGave upUntested573
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out howUntestedUntestedVery easyUntested1013
Sustainability and climate change - find information on
Taxi driver - complain about one
Taxi licence - apply for oneUntestedEasyVery easyUntested631
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores8011031028294  
Number of tests13113141 42 
Usability Index (total score ÷ number of tests)618787  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Blue badge - apply for one - 2014-02-06
The big, bright, blue icon is very helpful.

Council news - find it - 2014-02-06
A-Z Needs to be on the front page.

Employment help for people with disabilities - find information on - 2014-02-06
I couldn't find a specific page for this information on the searches.

Events - find council ones - 2014-02-06
The front page does not specify 'Events'. Rather you get to the page by clicking 'Find something to do'. Which doesn't stand out to people who know what section they want to find.

Missed bin collection - complain about one - 2014-09-22
The 'Do this Online' button could be in a slight more obvious position.

Noise nuisance - complain about it - 2014-02-06
Looking at the 'Crime and Safety' section lead me nowhere, housing, pollution, comments and complains also lead me nowhere. The search got me there instantly.

Open Data - find some - 2014-02-05
I eventually found Open Data when searching direct from Google. On the site it is called Public datasets and feeds so it is not easily located.

Pothole - report one - 2014-02-06
The website's internal search returns NO pages when 'pothole' or 'pot hole' is entered. Very bad.

Pothole - report one - 2014-02-07
There is no clear link to reporting problems or potholes on the Transport & Streets and Roads pages. The form used to report a pothole is very clear and well laid out. Surprised that no pages were returned for my internal search. Maybe I used the wrong search box, but I could only find one search box on the home page.

Supplying the council - find out how - 2014-02-10
For smaller business, I found a reference to "Winning Council Business - a guide for small businesses". There was nowhere to download it. The text said it was being written but the page was dated 16/01/13. A year ago. The guide should be available by now. For bigger businesses, I was given a link to "Tenders Direct", a national database of tenders not at all focused on West Berkshire. It was easy to find the relevant page on the Council's website, but the information about how to be a supplier to the Council was not there. Had this been a real task, I would have emailed the Council. What goods and services does the Council need? Who should I approach? When? I can't tell.

Taxi licence - apply for one - 2014-02-06
Could not find the page from the homepage. I tried in the transport section, the business section and jobs section. Wouldn't have thought to look in the 'Crime and Safety' section. Search works wonders though.