Test results for Northumberland County Council
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 155 | 161 | 177 | 184 | 156 | 833 | ||
| Number of tests | 22 | 21 | 22 | 22 | 20 | 107 | ||
| Usability Index (total score ÷ number of tests) | 7 | 8 | 8 | 8 | 8 | 8 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. Thus each task will have up to five tests counted against it when a user tests it.
As users test any given task, the score for each aspect of each task becomes a rolling mean average of individual test scores, and thus as more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
Specific comments testers have made about this council
Council news - find it - 2020-04-16
Very straight forward, the latest news is on the home page of the NCC website.
Councillors - find who mine are - 2020-04-16
The navigation result was easy. All you had to do was look at the top of the screen and "Councillors" is a button in which you can click to display a list of names. Presentation was acceptable, and each name was clickable to display a photo and each of the individuals information.
Stopping smoking services - find information - 2014-04-09
Quickly re-directed to appropiate NHS site
Taxi driver - complain about one - 2020-04-16
I would've assumed that complaining about a taxi driver would be under the report tab however it is not. I was unable to find a designated area on the NCC website to report a taxi driver, if the complaints for taxi drivers are through customer feedback it is not very clear.
Taxi licence - apply for one - 2020-04-16
Cannot find a digital form to apply for a taxi license. PDF is displayed requiring the user to print off.
Telephone number - find the main one - 2020-04-16
A-Z index result brought us 3 different Contact Us links. When searching "Contact Us" the only one brought up is for the Library.
Tree preservation order - apply for one - 2020-04-15
Navigation difficult and ended up at a broken link
Terminology used is confusing, trees & shrubs, trees & hedges
Too much information to read
Unable to apply online
Voting - register to - 2020-04-16
Easy to find, located under the apply tab on the top of the home page. Link takes you directly to the Gov.uk web page.
Vulnerable adult - express concern about one - 2020-04-16
For navigation the "Worried about an Adult or Child" was displayed on the home screen.The A-Z index was simple and displayed under the letter "A" for Adult.
Vulnerable child - express concern about one - 2020-04-16
The Navigation result was simple as the "Worried about an Adult or Child" was displayed on the home page. The A-Z index displayed it under the letter "W", would be easier to find under the letter "C" for Child, "V" for Vulnerable or "R" for Report
Watch a webcast of a recent council or committee meeting - 2020-04-16
Easy to view, video is displayed via a Youtube video that is watchable through the NCC website. Along with all the other meetings underneath.
Welfare reform - find information about - 2020-04-16
The Welfare reform information was listed under housing benefits on the home page making it difficult to find. If this was listed as its own page it would be easier to find.
Youth clubs in the area - find information - 2020-04-16
Google result was the 6th link to find "things to do". For internal searching the youth clubs link was rather small and it would be more beneficial if the link was larger and separated from the other links.