Test results for Northumberland County Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systemsEasyEasyVery easyVery easy953
Adult education courses - find informationVery easyVery easyVery easyEasy953
Antisocial behaviour - complain about itVery easyVery easyVery easyEasy793
Blue badge - apply for oneVery easyVery easyVery easyVery easy1053
Broken street lights - report
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find itVery easyVery easyVery easyEasy1053
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine areEasyVery easyEasyEasy953
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for one
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report oneVery easyEasyVery easyEasy953
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for oneEasyVery easyVery easyEasy953
School term dates - find themEasyVery easyVery easyVery easy1053
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find themEasyVery easyVery easyEasy953
Stopping smoking services - find informationDifficultEasyVery easyVery easy750
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneGave upGave upGave upUntested143
Taxi licence - apply for oneEasyEasyEasyEasy853
Telephone number - find the main oneDifficultVery easyDifficultEasy753
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for oneEasyEasyEasyDifficult653
Unitary Development Plan / Local Development Plan - find it
Voting - register toEasyEasyVery easyEasy853
Vulnerable adult - express concern about oneVery easyVery easyVery easyEasy1053
Vulnerable child - express concern about oneDifficultEasyEasyEasy853
Watch a webcast of a recent council or committee meetingEasyEasyVery easyEasy853
Welfare reform - find information aboutEasyEasyVery easyUntested843
Youth clubs in the area - find informationEasyDifficultEasyEasy753
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores155161177184156833  
Number of tests2221222220 107 
Usability Index (total score ÷ number of tests)788888  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Council news - find it - 2020-04-16
Very straight forward, the latest news is on the home page of the NCC website.

Councillors - find who mine are - 2020-04-16
The navigation result was easy. All you had to do was look at the top of the screen and "Councillors" is a button in which you can click to display a list of names. Presentation was acceptable, and each name was clickable to display a photo and each of the individuals information.

Stopping smoking services - find information - 2014-04-09
Quickly re-directed to appropiate NHS site

Taxi driver - complain about one - 2020-04-16
I would've assumed that complaining about a taxi driver would be under the report tab however it is not. I was unable to find a designated area on the NCC website to report a taxi driver, if the complaints for taxi drivers are through customer feedback it is not very clear.

Taxi licence - apply for one - 2020-04-16
Cannot find a digital form to apply for a taxi license. PDF is displayed requiring the user to print off.

Telephone number - find the main one - 2020-04-16
A-Z index result brought us 3 different Contact Us links. When searching "Contact Us" the only one brought up is for the Library.

Tree preservation order - apply for one - 2020-04-15
Navigation difficult and ended up at a broken link Terminology used is confusing, trees & shrubs, trees & hedges Too much information to read Unable to apply online

Voting - register to - 2020-04-16
Easy to find, located under the apply tab on the top of the home page. Link takes you directly to the Gov.uk web page.

Vulnerable adult - express concern about one - 2020-04-16
For navigation the "Worried about an Adult or Child" was displayed on the home screen.The A-Z index was simple and displayed under the letter "A" for Adult.

Vulnerable child - express concern about one - 2020-04-16
The Navigation result was simple as the "Worried about an Adult or Child" was displayed on the home page. The A-Z index displayed it under the letter "W", would be easier to find under the letter "C" for Child, "V" for Vulnerable or "R" for Report

Watch a webcast of a recent council or committee meeting - 2020-04-16
Easy to view, video is displayed via a Youtube video that is watchable through the NCC website. Along with all the other meetings underneath.

Welfare reform - find information about - 2020-04-16
The Welfare reform information was listed under housing benefits on the home page making it difficult to find. If this was listed as its own page it would be easier to find.

Youth clubs in the area - find information - 2020-04-16
Google result was the 6th link to find "things to do". For internal searching the youth clubs link was rather small and it would be more beneficial if the link was larger and separated from the other links.