Test results for Nottingham City Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systemsGave upVery easyVery easyEasy755
Adult education courses - find informationUntestedDifficultEasyDifficult645
Antisocial behaviour - complain about itUntestedVery easyEasyDifficult740
Blue badge - apply for one
Broken street lights - report
Bulky waste or other special waste collection - bookVery easyVery easyVery easyVery easy1092
Complain about something the council has done
Council housing - apply for itVery easyEasyEasyEasy855
Council meeting - read the last full council minutes
Council news - find itUntestedUntestedUntestedVery easy1023
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine areEasyDifficultDifficultVery easy753
Cycling strategy - find it
Death - register oneVery easyVery easyVery easyEasy955
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council onesEasyVery easyEasyEasy855
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council jobDifficultVery easyUntestedDifficult653
Leisure centres close to me - find one
Leisure discount card - apply for oneGave upGave upGave upVery hard143
Library book - renewGave upGave upGave upDifficult253
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one isEasyVery easyDifficultVery easy772
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report oneEasyVery easyEasyVery easy951
Public toilets - find themGave upGave upGave upEasy353
Read the council's greenhouse gas emissions report for the previous yearGave upVery easyGave upVery hard351
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find themEasyVery easyEasyEasy950
Stopping smoking services - find information
Supplying the council - find out howEasyVery easyVery easyEasy750
Sustainability and climate change - find information onDifficultVery easyGave upEasy553
Taxi driver - complain about oneEasyVery easyVery easyVery easy851
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for oneGave upEasyGave upEasy451
Unitary Development Plan / Local Development Plan - find it
Voting - register toEasyVery easyVery easyEasy951
Vulnerable adult - express concern about one
Vulnerable child - express concern about oneDifficultUntestedDifficultUntested435
Watch a webcast of a recent council or committee meeting
Welfare reform - find information aboutUntestedUntestedUntestedEasy813
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores122112166128165693  
Number of tests2421232224 114 
Usability Index (total score ÷ number of tests)557676  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Address - change mine on council systems - 2018-08-13
A-Z Index wouldn't transfer between pages

Antisocial behaviour - complain about it - 2014-12-17
Option to report ASB at bottom of page, past content about applying for a asb trigger. Once link found form easy to complete, although large amount of info required.

Council housing - apply for it - 2015-01-09
The process was easy and all raods lead to NCH Homelink organisation for Social Housing in Nottingham. Homelink web site is easy to navigate in simple language

Council news - find it - 2014-12-17
Link on homepage. Easily visible.

Death - register one - 2014-12-08
The page was easy to read in terms of language used. However, as a VI user I found the fonts and style of the page more challenging, as I do for the rest of the website. There are no options to change the colour or font size and a larger/bolder font would beneficial for most visitors.

Leisure discount card - apply for one - 2014-12-08
just about impossable Intranet search, google and web a-z all used and all led to a dead end

Library book - renew - 2014-12-12
It was easy enough to find the relevant bit of the website; the 'renew' button just didn't work.

Planning committee meeting - find when the next one is - 2014-12-08
This is more formally then my last query-leisure discount card

Read the council's greenhouse gas emissions report for the previous year - 2014-12-05
This is my usual experience with this website.

Sustainability and climate change - find information on - 2014-12-30
Although the Nottingham City site came up easily the full A - Z was not visible on my screen so I typed travellers into the search button. I did find a document on travellers and housing but it was so slow to open I gave up.Googling Travellers Nottingham City Council did get me a document but it was very basic and had no contact details or links to further information

Vulnerable child - express concern about one - 2014-12-08
Not obvious where to report concern about vulnerable child. The 'Social Care' listing in the A-Z of services on the Internet takes you to information all about adult social care. The childrens social care duty function is now under 'Childrens & Families Direct' which has a separate listing in the A-Z of services. Why doesn't this come under social care? A member of the public would not know this. In addition the link on the Internet takes you to information on the Intranet. A member of the public would not have access to this.