Test results for Lincolnshire County Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 9 | 17 | 18 | 26 | 8 | 78 | ||
| Number of tests | 3 | 3 | 2 | 3 | 1 | 12 | ||
| Usability Index (total score ÷ number of tests) | 3 | 6 | 9 | 9 | 8 | 7 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Housing repair - request one - 2014-03-06
Google pointed to Lincoln city, but there is a good form. Some of the content style needs addressing. And, another large irritating cookie banner.
Nice big internal search box (great big cookie banner). First hit directs to list of relevant district councils. Good job, but I might not know which one I need.
A to Z ok. Quite a few housing links, none for repairs. The confusing term "housing advice" takes you to a page about benefits, homelessness and rehousing.
I quite like the look and feel of the home page however, it was very difficult to find what I was looking for - of course, no a county responsibility. I like that the site shows recent pages I've visited (albeit at the bottom): nice use of cookies! (Take that Bruxelles!)
Also, love the feedback form in the right hand margin asking if I found what I was looking for: much better than irritating popup, lightbox or Govmetric.
Took me several goes to find the right page.
Parking fine - pay one - 2014-02-04
it's not really in the site navigation, it's on the site of a page about dropped kerbs.
being under resident in a drop down menu doesn't really make it apparent where i should start to look for parking stuff.
having said all this if i had a parking ticket i would assume it would have an address on it ? like http://www.lincolnshire.gov.uk/parking/ ?