Test results for City of London

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find informationVery easyVery easyVery easyEasy1053
Antisocial behaviour - complain about it
Blue badge - apply for one
Broken street lights - report
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine are
Cycling strategy - find it
Death - register oneGave upDifficultEasyDifficult453
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make oneEasyVery easyEasyDifficult755
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for one
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costsDifficultEasyEasyVery easy853
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneGave upUntestedGave upUntested133
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores2724323526144  
Number of tests55454 23 
Usability Index (total score ÷ number of tests)558776  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Death - register one - 2014-06-17
Searching for 'report death' returns less relevant results. Couple of typos on Islington 'registering a death' page e.g. "enter this details into the registrar". Also, "as you will need to give the following information:" at end of 3rd sentence appears misplaced.

Freedom of Information Act request - make one - 2014-03-03
The online transactions for FOI has a lot of mandatory fields that are completely unnecessary. For example the mandatory selection of titles such as Revereand, Lord and Lady. "Email address (if you would like us to use this)" is perplexing because as a user, I'm not sure what you mean by "if you would like us to use this". I'm assuming about using the email address I've provided to get back in touch with me, otherwise, why else would I be giving this to you? Form uncompleted. I couldn't get to the next screen, using Chrome and it wiped my entry details and took me back to the first screen.This online transaction was not linked to this page https://www.cityoflondon.gov.uk/about-the-city/how-we-work/access-to-information/Pages/default.aspx which in itself is misleading as it should really by 'Freedom of information' a better known term than 'Access to information'. The A-Z was easy enough but the title of the page was a bit confusing "How far is the City of London subject to the Freedom of Information Act 2000?" The readability was hard going, complex and too many pages. The word information is used too much and is very vague.

Taxi driver - complain about one - 2014-02-14
I can't find any information on the site about how to make this complaint.