Test results for Camden Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||10||7||8||10||9||44|
|Usability Index (total score ÷ number of tests)||7||6||8||9||7||8|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Broken street lights - report - 2014-02-27
Easy to find the section, takes a couple of clicks once there.
Council news - find it - 2014-02-13
Straight on the home page, so easy to see current news items. Archives items are a little harder to find.
Council tax - pay it - 2014-02-13
Very easy to find and go quickly to the payment page.
Council tip - find a nearby one - 2014-02-16
There is no link from the contact details page for the Regis Road tip back to the Regis Road page which has details about what you can recycle here.
Leisure discount card - apply for one - 2014-02-11
Well, I found it easily - I think - though the word "discount" is conspicuously absent from the main text and is easier found in the related contacts page. Possibly demoting the brand name "Better Health and Fitness Card" in favour of something more descriptive like "Sports centre discount card" (which is used on the contact us page) would help.
Petitions - create one - 2014-02-13
Both searches work very well (1st result), but navigating to this page seems impossible. Content-wise, there is a lot of procedure and guidelines text and several pages to go through before you reach a page where you can actually create a petition, so that could be easier.
Planning application - comment on one - 2014-02-27
Easy enough (though not on A-Z), though a little unclear that you can't comment on some applications once the consultation period is over.
Voting - register to - 2014-02-27
Fairly straightforward, though some instructions only clear only