Test results for Haringey Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about it
Blue badge - apply for one
Broken street lights - report
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby oneUntestedUntestedUntestedUntested813
Councillors - find who mine are
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for one
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costsVery easyVery easyUntestedUntested1030
Parking fine - pay one
Petitions - create one
Planning application - comment on oneVery easyVery easyDifficultVery easy9100
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about one
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores2720206982  
Number of tests52322 14 
Usability Index (total score ÷ number of tests)5107356  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Council tip - find a nearby one - 2013-12-20
First tried the "Recycling and refuse" link in the middle of council homepage not noticing that it was under a "Report it" heading and so goes to a form for reporting a problem. Went back to homepage and clicked "Rubbish" link on navigation menu, which goes to a page with links for the "Reuse and Recycling Centres"

Parking - find out how much it costs - 2013-12-20
Prominent link on homepage to buy parking permits, not so immediately clear where info for car parks or on-street metered spaces is - breadcrumbs from parking permits page, homepage A-Z, and Google all get to overview page easily. From parking overview page, finding details for a particular location is a bit fiddly - presenting this on a map (and not the 4MB PDF download that's there now) would make it far more usable.

Planning application - comment on one - 2013-12-20
Easy enough to get to the list of current applications, but this is presented as a list of search results separated into pages, with no hints as to how many pages there are or how they are sorted. Once at the list of planning applications I tried to use the search provided there, but it's almost unusable without reference number (e.g. searching by road name gives results including past applications going back to 1989, and I couldn't work out how to limit the results to current applications.) Once at the details for a particular planning application, it appears to be quite easy to submit a comment.