Test results for London Borough of Lewisham
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 368 | 325 | 352 | 340 | 415 | 1800 | ||
| Number of tests | 55 | 48 | 46 | 50 | 54 | 253 | ||
| Usability Index (total score ÷ number of tests) | 7 | 7 | 8 | 7 | 8 | 7 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. Thus each task will have up to five tests counted against it when a user tests it.
As users test any given task, the score for each aspect of each task becomes a rolling mean average of individual test scores, and thus as more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
Specific comments testers have made about this council
Blue badge - apply for one - 2014-05-08
Redirected to Gov.uk to fill in form online or you can download forms from the site
Bulky waste or other special waste collection - book - 2014-04-17
I had to login to book collection. I have not logged in as yet
Council tax / housing benefit - apply - 2015-04-14
the website has a bit too much going on, i feel the images used overpower the text which makes it difficult to read. i also didn't think it was structured very well.
Death - register one - 2014-03-17
Good use of language and headings to break down the content
Events - find council ones - 2014-05-08
The actual search itself is too unspecific - was I looking for arts or a compost workshop? There was some sort of problem when I clicked on the top result from the internal search as I just went to the home page.
Library book - renew - 2014-03-17
Good use of headings. Page short and succinct.
Missed bin collection - complain about one - 2014-04-17
I found the link at http://www.lewisham.gov.uk/myservices/wasterecycle/your-bins/Pages/Report-a-problem-with-your-bin-collection.aspx
Stopping smoking services - find information - 2015-04-14
the link 'stop smoking' does not appear in the A-Z
Supplying the council - find out how - 2014-05-12
The problem is potentially in the term Procurement. If I wanted to understand supping services the term likely requires too high a readability level for the average person to know. The task has it right - "Suppling the Council (Procurement)"
Voting - register to - 2018-10-02
The page was cluttered, not enough white space. There are also full stops on lists which makes readability difficult.
Watch a webcast of a recent council or committee meeting - 2015-04-14
nothing comes up when i search for a webcast of the last council meeting