Test results for Harrow Council
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 251 | 2 | 138 | 270 | 18 | 679 | ||
| Number of tests | 70 | 2 | 28 | 70 | 2 | 172 | ||
| Usability Index (total score ÷ number of tests) | 4 | 1 | 5 | 4 | 9 | 4 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. Thus each task will have up to five tests counted against it when a user tests it.
As users test any given task, the score for each aspect of each task becomes a rolling mean average of individual test scores, and thus as more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
Specific comments testers have made about this council
Broken street lights - report - 2013-12-17
Is under residents; 'broken street light' in search didn't work at all.
Complain about something the council has done - 2013-12-17
Maybe not as hard as difficult, but harder than easy!
Council tax / housing benefit - apply - 2013-12-03
Housing benefit is easy, council tax benefit isn't
Cycling strategy - find it - 2013-12-17
Is a function of the GLA, not borough councils.
Economic condition and strategy for the area - find it - 2013-12-17
'Harrow informed'
Employment help for people with disabilities - find information on - 2013-12-17
Presumably not a service provided by this council?
Events - find council ones - 2013-12-17
Poor events provision; typing 'what's on' into search gives poor results
Leisure centres close to me - find one - 2013-12-04
It's not immediately clear where each leisure centre actually is.
Local history - find out about - 2013-12-04
Only had a page about how the local history library has moved to the museum.
Local services and information on a map - look at - 2014-02-11
Google search returns only one LB Harrow page - the home page. Nothing evident on home page that leads to map of the area. Click on some of the tabs. Nothing happens. Give up.
Internal search returns nothing relevant. Random click on second link - map is highlighted. Not relevant. Gave up.
No A to Z.
Nothing evident on home page. Nothing in hover-over tabs. Clicked on "transport" - surely there's a map there. No. A couple more clicks on "roads". Nothing. Gave up.
Are there maps here?
Market stall trading - find information about - 2013-12-17
Only remotely related thing in navigation was market stalls for people on the dole.
Missed bin collection - complain about one - 2013-12-03
Typing rubbish rather than bin makes it slightly less easy
Parking - find out how much it costs - 2013-12-17
Couldn't find any information about on-street parking.
Small business support - find information - 2013-12-17
Not much actual information.
Telephone number - find the main one - 2013-12-17
Only 'contact' in search returned a useful result
Voting - register to - 2013-12-03
Having to click on something unrelated to get to council and democracy could be problematic
Vulnerable adult - express concern about one - 2013-12-03
I did like the good use of attachments as things to download and put up in relevant places
Vulnerable child - express concern about one - 2013-12-03
Under health and social care - may not necessarily be the best place these days; search didn't find 'report child abuse'
Welfare reform - find information about - 2013-12-04
Although not much information there.