Test results for Bracknell Forest Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Address - change mine on council systems||Gave up||Gave up||Easy||Difficult||Easy||4||5||5|
|Adult education courses - find information||Difficult||Very easy||Very easy||Gave up||Easy||7||9||3|
|Antisocial behaviour - complain about it||Difficult||Very easy||Very easy||Difficult||Easy||7||5||3|
|Blue badge - apply for one||Very easy||Very easy||Very easy||Very easy||Difficult||9||5||3|
|Broken street lights - report||Very easy||Easy||Very easy||Very easy||Very easy||9||14||3|
|Bulky waste or other special waste collection - book||Untested|
|Complain about something the council has done||Very easy||Very easy||Easy||Difficult||Very easy||8||5||3|
|Council housing - apply for it||Very easy||Very easy||Very easy||Very easy||Difficult||9||5||3|
|Council meeting - read the last full council minutes||Difficult||Difficult||Difficult||Gave up||Difficult||3||5||3|
|Council news - find it||Very easy||Very easy||Very easy||Very easy||Easy||9||9||2|
|Council tax - pay it||Very easy||Very easy||Very easy||Very easy||Easy||10||8||3|
|Council tax / housing benefit - apply||Easy||Difficult||Very easy||Difficult||Very hard||5||5||3|
|Council tip - find a nearby one||Very easy||Very easy||Very easy||Easy||Untested||10||4||3|
|Councillors - find who mine are||Very easy||Easy||Easy||Easy||Easy||8||5||3|
|Cycling strategy - find it||Gave up||Easy||Difficult||Gave up||Easy||4||5||0|
|Death - register one||Easy||Very easy||Very easy||Very easy||Easy||9||14||3|
|Economic condition and strategy for the area - find it||Easy||Easy||Gave up||Gave up||Difficult||4||5||3|
|Elections - find out when the next ones are||Easy||Easy||Easy||Very easy||Easy||8||5||3|
|Employment help for people with disabilities - find information on||Difficult||Difficult||Easy||Gave up||Difficult||4||5||3|
|Events - find council ones||Gave up||Gave up||Difficult||Difficult||Untested||3||4||3|
|Flood protection - find information||Easy||Very easy||Very easy||Gave up||Easy||7||5||3|
|Food hygiene problem - report one||Easy||Difficult||Difficult||Difficult||Difficult||6||9||3|
|Freedom of Information Act request - make one||Gave up||Very easy||Very easy||Very easy||Easy||8||5||3|
|Housing repair - request one||Very easy||Very easy||Easy||Difficult||Untested||8||4||3|
|Jobs - find a council job||Very easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Leisure centres close to me - find one||Difficult||Difficult||Easy||Gave up||Untested||4||4||3|
|Leisure discount card - apply for one||Untested|
|Library book - renew||Very easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Local history - find out about||Difficult||Gave up||Very easy||Very easy||Difficult||6||5||3|
|Local library opening hours - find them||Very easy||Easy||Very easy||Very easy||Very easy||10||5||3|
|Local services and information on a map - look at||Difficult||Gave up||Difficult||Gave up||Untested||3||4||3|
|Market stall trading - find information about||Very easy||Very easy||Very easy||Difficult||Very easy||9||5||3|
|Meals on Wheels - find information||Gave up||Very easy||Very easy||Very easy||Easy||8||10||3|
|Missed bin collection - complain about one||Easy||Very easy||Very easy||Very easy||Difficult||9||14||3|
|Noise nuisance - complain about it||Difficult||Difficult||Very easy||Easy||Difficult||7||10||3|
|Open Data - find some||Gave up||Gave up||Very easy||Very easy||Very easy||6||5||3|
|Parking - find out how much it costs||Easy||Easy||Easy||Difficult||Easy||7||9||2|
|Parking fine - pay one||Very easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Petitions - create one||Difficult||Very easy||Difficult||Very easy||Easy||7||5||3|
|Planning application - comment on one||Easy||Very easy||Very easy||Very easy||Difficult||8||5||3|
|Planning committee meeting - find when the next one is||Easy||Easy||Easy||Difficult||Untested||7||4||3|
|Planning or building control violation - report one||Gave up||Difficult||Gave up||Gave up||Difficult||2||5||3|
|Planning permission - apply for it||Very easy||Easy||Easy||Difficult||Difficult||7||7||2|
|Population and census information - find it||Difficult||Very easy||Very easy||Gave up||Easy||7||5||3|
|Pothole - report one||Very easy||Very easy||Easy||Easy||Easy||8||10||3|
|Public toilets - find them||Gave up||Gave up||Gave up||Gave up||Untested||1||4||3|
|Read the council's greenhouse gas emissions report for the previous year||Difficult||Very easy||Very easy||Very easy||Difficult||8||5||0|
|Regulation of children on stage, film, and television - find information||Difficult||Easy||Very easy||Difficult||Easy||7||5||3|
|School places - apply for one||Easy||Easy||Very easy||Easy||Difficult||8||10||3|
|School term dates - find them||Very easy||Very easy||Very easy||Very easy||Easy||10||5||3|
|Scrutiny committee reports and minutes - find them||Difficult||Easy||Difficult||Difficult||Untested||5||4||3|
|Senior staff and politicians in the council - find their names||Easy||Very easy||Very easy||Very easy||Very easy||10||5||5|
|Small business support - find information||Easy||Easy||Very easy||Easy||Easy||8||14||3|
|Social media accounts - find them||Very easy||Gave up||Very easy||Very easy||Very easy||8||5||3|
|Stopping smoking services - find information||Difficult||Gave up||Very easy||Very easy||Easy||7||15||3|
|Supplying the council - find out how||Easy||Gave up||Gave up||Difficult||Easy||4||5||3|
|Sustainability and climate change - find information on||Very easy||Easy||Very easy||Difficult||Difficult||7||5||3|
|Taxi driver - complain about one||Gave up||Gave up||Gave up||Gave up||Untested||1||4||3|
|Taxi licence - apply for one||Easy||Very easy||Very easy||Easy||Easy||9||5||1|
|Telephone number - find the main one||Easy||Difficult||Very easy||Difficult||Easy||7||5||3|
|Trading Standards - complain about a dodgy item from a shop||Difficult||Difficult||Difficult||Difficult||Untested||4||4||3|
|Travellers - find information about them||Gave up||Difficult||Difficult||Difficult||Difficult||4||14||3|
|Tree preservation order - apply for one||Difficult||Difficult||Easy||Easy||Difficult||6||5||3|
|Unitary Development Plan / Local Development Plan - find it||Difficult||Very easy||Very easy||Very easy||Difficult||8||10||3|
|Voting - register to||Difficult||Easy||Very easy||Gave up||Easy||6||5||3|
|Vulnerable adult - express concern about one||Gave up||Gave up||Easy||Gave up||Difficult||3||5||3|
|Vulnerable child - express concern about one||Easy||Easy||Difficult||Difficult||Untested||6||4||3|
|Watch a webcast of a recent council or committee meeting||Untested|
|Welfare reform - find information about||Difficult||Easy||Gave up||Difficult||Difficult||4||5||3|
|Youth clubs in the area - find information||Difficult||Difficult||Easy||Difficult||Untested||5||4||3|
|Number of tests||90||89||86||87||72||424|
|Usability Index (total score ÷ number of tests)||5||5||6||5||5||5|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Address - change mine on council systems - 2014-02-28
Council tax - easy through online form benfits - paperbased form
Adult education courses - find information - 2014-03-13
Community learning is used rather than "adult"
Blue badge - apply for one - 2014-02-27
Broken street lights - report - 2014-03-11
The page is very wordy
Broken street lights - report - 2014-10-10
found myself stuck on https://bracknell-forest.achieveservice.com/#/module/home and could not get back to the homepage. would expect home button here to take me back to homepage
Council housing - apply for it - 2014-02-28
Long page with a lot of different information (find an affordable rented home)
Council meeting - read the last full council minutes - 2014-03-17
It is quite complicated to navigate through modern.gov to find them
Council news - find it - 2014-03-18
Pages with the word "news" appearing in google results.
Council tax / housing benefit - apply - 2014-03-07
Ran task on council tax. Two pages: one in Benefits, one in Council tax. Benefits page: very long page. Could this be distilled into shorter, more useful pages?
Economic condition and strategy for the area - find it - 2014-03-18
Content is spread around in various places
Employment help for people with disabilities - find information on - 2014-03-18
Breakthrough supported employment - but very difficult to find if you don't know what it's called. Search only returned documents.
Events - find council ones - 2014-03-18
There are events scattered around, but no central place to find information
Food hygiene problem - report one - 2014-02-28
Food safety page doesn't have a link to the report form for hygine. The enquiry form is very low down the page. A-Z entry for form?
Food hygiene problem - report one - 2014-03-20
There is a popular service to report a food item complaint on the food hygiene training page, but it is not clearly sign posted.
Housing repair - request one - 2014-03-20
Content is on 3rd party website
Jobs - find a council job - 2014-03-20
Job content is hosted on jobsgopublic
Leisure centres close to me - find one - 2014-03-12
There is no easy way to find out leisure centres in relation to proximity
Local history - find out about - 2014-03-05
The information that most people are likely to be looking for on finding out about their familiy history is quite far down the page, below 'reminiscences groups.' This information could be condenced into a table perhaps?
Local services and information on a map - look at - 2014-03-13
There is only really the localview map - which isn't very easy to find or user friendly
Market stall trading - find information about - 2014-02-27
Internal search didn't provide the most relevant results
Meals on Wheels - find information - 2014-03-13
Google search took to desktop page. Page was very wordy and directed out to the ihub - but there was a deep link to community meals page
Missed bin collection - complain about one - 2014-03-10
Report a missed bin section is at the end of the page - customers may not scroll down that far.
Missed bin collection - complain about one - 2014-12-09
Only a phone number to report bin collection missed. An email address or online form would be much more useful.
Noise nuisance - complain about it - 2014-03-17
Reporting a noise nuisance is right at the bottom. There is a lot of information on the page that a customer won't be interested in.
Open Data - find some - 2014-03-07
Open data is on a seperate site.
Parking - find out how much it costs - 2014-03-18
Would be helpful for page to be presented consistently using tables
Parking - find out how much it costs - 2014-12-09
When searched, pages about parking at The Look Out and Coral Reef appear before parking in town centre. With local knowledge, this is fine, but may confuse visitors.
Petitions - create one - 2014-03-18
Other websites appeared much higher in the google search results
Planning application - comment on one - 2014-03-17
Page is very wordy.
Planning committee meeting - find when the next one is - 2014-03-18
Planning committee dates on modern.gov, so you have to click elsewhere to find the information. Page is very wordy.
Planning or building control violation - report one - 2014-03-07
Internal search only found 2 unrelated PDFs
Planning permission - apply for it - 2014-03-18
The page is very long and wordy
Pothole - report one - 2014-03-13
Internal search takes you to desktop page Google search also takes you to desktop page Content page itself is too wordy
Public toilets - find them - 2014-03-18
No content on website
Read the council's greenhouse gas emissions report for the previous year - 2014-02-28
The page is very long and the relevant reporting is at the end of the page.
Regulation of children on stage, film, and television - find information - 2014-03-07
PDF's only in the internal search
School places - apply for one - 2014-03-18
This task is seasonal.
School places - apply for one - 2014-12-09
Confusing different forms for different schools, and confused by the explanation of ages/years/when to apply etc.
Scrutiny committee reports and minutes - find them - 2014-03-05
Are scutiny committee reports different to whats on the 'reports and responses' page?
Small business support - find information - 2014-03-05
quite long and nothing specifically for small businesses
Small business support - find information - 2014-03-12
Content relates to businesses in general rather than specifically "small" businesses
Social media accounts - find them - 2014-03-10
No A-Z link for 'social media'.
Stopping smoking services - find information - 2014-03-04
Capitalisation of headings
Stopping smoking services - find information - 2014-03-12
Would be good to add link to https://www.smokefreelife.co.uk/ web page
Sustainability and climate change - find information on - 2014-03-18
No A-Z for sustainability. Internal search - documents coming up first. Very long and wordy page using complex language.
Taxi driver - complain about one - 2014-03-11
This content doesn't appear to be on the website
Taxi licence - apply for one - 2014-02-27
not an online transaction
Trading Standards - complain about a dodgy item from a shop - 2014-03-20
Page refers you to the citizens advice website. There is an online form for consumer complaints, but its not very well sign-posted.
Travellers - find information about them - 2014-03-07
Page, when found, is called 'Unauthorised encampments' - how meaningful is this to the customer? Search finds PDFs over the page.
Travellers - find information about them - 2014-03-20
Content only refers to unauthorised encampments and how to report
Tree preservation order - apply for one - 2014-03-18
A-z link didn't go to TPO page. Not easy to find out if a tree has a TPO
Unitary Development Plan / Local Development Plan - find it - 2014-03-18
Documents appeared at top of internal search. Lots of PDF documents on page.
Unitary Development Plan / Local Development Plan - find it - 2014-06-24
short and to the point. best way to make easy reading of what can be (to some) a very dry subject.
Voting - register to - 2014-02-27
Electoral roll is called electoral register on this site. It's not obvious from the homepage which may be something to consoider with upcoming elections.
Vulnerable adult - express concern about one - 2014-02-28
Page content is focused on social workers. There is no/little information on if you are a member of the public looking to report a concern. Safeguarding concern form isn't linked and isn't particulary well named in this instance.
Vulnerable child - express concern about one - 2014-03-18
Only option given is to phone
Welfare reform - find information about - 2014-03-18
Welfare rights - financial advice page. Takes ot to GOV.UK page, but need to apply through council if eligible.
Youth clubs in the area - find information - 2014-03-18
"Youth support" used rather than "youth clubs". Google result takes you to specific club page rather than general info page.