Test results for South Tyneside Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||13||1||2||13||11||40|
|Usability Index (total score ÷ number of tests)||8||8||9||7||8||8|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Bulky waste or other special waste collection - book
The first part of the page was very readable, but it was sadly let down by the very long list of what you can put out, which would have been better as a shorter list of 'such as...' items; it would also have been good to have had a list of examples of the kinds of things which are not collected.
Events - find council ones
There were a number of pages called What's on in the internal search results, which showed slightly different things, so I wouldn't have known which was the definitive one.
Library book - renew
I'm not sure why a PIN is needed to renew or reserve library books - what's the actual security risk which is being solved here?
Local services and information on a map - look at
(I think the actual mapping server might have been down at the time of testing)
Planning or building control violation - report one
It was easy enough to find the page with the information about making a complaint, but it seems you have to do it by phone rather than being able to do it online. I think the term 'planning enforcement' sounds like a council term rather than a user term.
School term dates - find them
Search results had several pages with the same name - it appeared they were the term dates for each individual school; do they differ from school to school? On the page I went to the first thing I saw was a big calendar which was quite confusing. Navigating from the home page was similarly difficult.
Taxi licence - apply for one
It's good that there's an option to complete the form with or without logging in, but I'm not sure about branding the forms as e-services - it's a bit 1998!
Trading Standards - complain about a dodgy item from a shop
Going straight to the trading standards page you can find the complaint form very easily. You can't seem to hit the form straight from Google and the internal search delivers a bit of a misleading 'make complaint' top result that's actually for a nuisance complaint.