Test results for Wokingham Borough Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||13||10||11||14||5||53|
|Usability Index (total score ÷ number of tests)||7||6||8||6||9||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Library book - renew
I could only find information about books renewals via the online library services link
Local services and information on a map - look at
Interactive Maps page doesnt work under 'Find my nearest' section of the website using RG40 1BN. It shows page not found. However, 'Find out about your neighbourhood services' function was easy to find
Open Data - find some
I easily found a click through link for open data using google but I couldnt find one using the councils internal search field
Taxi driver - complain about one
Difficult to find the section on how to complain about a texi driver. After a few searches I found this as a PDF document under Taxi licensing information My google search took me to a general complaints page on the Workingham council website
Trading Standards - complain about a dodgy item from a shop
I found information via the trading standards link regarding Buying Advice, Request an anti doorstep seller sticker, Advice for businesses and useful websites but not how to make a complaint about a faulty item
Welfare reform - find information about
google search found a PDF on the welfare provision policy