Test results for Hertfordshire County Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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|Number of tests||3||1||1||2||1||8|
|Usability Index (total score ÷ number of tests)||3||1||8||1||8||4|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Missed bin collection - complain about one
I was a bit confused as to why the recycling and waste section was a different website until I realised by looking at the URL that it wasn't, but the top left logo 'WasteAware' made me think I'd moved sites. I would prefer to have seen the usual HCC header image and menu. I couldn't see the words 'missed bin collection' which would have been perfect just ' report a problem with a local recycling bin' which isn't what I am looking for. After Googling the terms it became clear that HCC don't do this but local councils do. It would be helpful to have a result on HCC that states to look at local council sites instead?
Noise nuisance - complain about it
This was really hard. I found various ways to get in touch and complain but not about noise. It was also confusing having more than one place to find information about requesting further support/help.
Supplying the council - find out how
Three clicks from the homepage get you to the Supply Hertfordshire website, with lots of information about becoming a supplier to public sector organisations in the county.