Test results for Haringey Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||5||2||3||2||2||14|
|Usability Index (total score ÷ number of tests)||5||10||7||3||5||6|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Council tip - find a nearby one
First tried the "Recycling and refuse" link in the middle of council homepage not noticing that it was under a "Report it" heading and so goes to a form for reporting a problem. Went back to homepage and clicked "Rubbish" link on navigation menu, which goes to a page with links for the "Reuse and Recycling Centres"
Parking - find out how much it costs
Prominent link on homepage to buy parking permits, not so immediately clear where info for car parks or on-street metered spaces is - breadcrumbs from parking permits page, homepage A-Z, and Google all get to overview page easily. From parking overview page, finding details for a particular location is a bit fiddly - presenting this on a map (and not the 4MB PDF download that's there now) would make it far more usable.
Planning application - comment on one
Easy enough to get to the list of current applications, but this is presented as a list of search results separated into pages, with no hints as to how many pages there are or how they are sorted. Once at the list of planning applications I tried to use the search provided there, but it's almost unusable without reference number (e.g. searching by road name gives results including past applications going back to 1989, and I couldn't work out how to limit the results to current applications.) Once at the details for a particular planning application, it appears to be quite easy to submit a comment.