Test results for London Borough of Lewisham

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find informationVery easyVery easyVery easyVery easy1050
Antisocial behaviour - complain about it
Blue badge - apply for oneVery easyVery easyVery easyVery easy9102
Broken street lights - reportVery easyVery easyUntestedEasy1043
Bulky waste or other special waste collection - bookUntestedUntestedUntestedEasy820
Complain about something the council has done
Council housing - apply for itUntestedUntestedVery easyVery easy1030
Council meeting - read the last full council minutesVery easyVery easyVery easyEasy1050
Council news - find itDifficultEasyEasyVery easy753
Council tax - pay itVery easyUntestedVery easyVery easy1043
Council tax / housing benefit - applyEasyUntestedEasyDifficult641
Council tip - find a nearby one
Councillors - find who mine areVery easyVery easyVery easyVery easy1072
Cycling strategy - find itDifficultDifficultDifficultEasy550
Death - register oneVery easyVery easyVery easyVery easy9152
Economic condition and strategy for the area - find it
Elections - find out when the next ones areVery easyVery easyDifficultVery easy955
Employment help for people with disabilities - find information onGave upGave upGave upEasy353
Events - find council onesEasyEasyDifficultEasy651
Flood protection - find informationVery easyEasyDifficultEasy750
Food hygiene problem - report one
Freedom of Information Act request - make oneVery easyVery easyVery easyVery easy950
Housing repair - request one
Jobs - find a council jobVery easyVery easyVery easyVery easy1053
Leisure centres close to me - find oneVery easyVery easyVery easyVery easy1053
Leisure discount card - apply for oneGave upGave upGave upEasy253
Library book - renewDifficultVery easyVery easyVery easy992
Local history - find out about
Local library opening hours - find themVery easyVery easyVery easyVery easy1053
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find informationUntestedVery easyVery easyVery easy1040
Missed bin collection - complain about oneEasyUntestedUntestedVery easy931
Noise nuisance - complain about it
Open Data - find someVery easyVery easyVery easyEasy1050
Parking - find out how much it costs
Parking fine - pay one
Petitions - create oneEasyVery easyVery easyEasy951
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report oneEasyVery easyEasyVery easy953
Planning permission - apply for itVery easyVery easyVery easyVery easy1050
Population and census information - find itVery easyVery easyVery easyVery easy1051
Pothole - report oneVery easyVery easyVery easyEasy1053
Public toilets - find themGave upGave upGave upUntested143
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find informationUntestedUntestedVery easyVery easy1030
School places - apply for oneEasyEasyEasyEasy853
School term dates - find themVery easyVery easyVery easyEasy950
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find informationVery easyVery easyVery easyVery easy1051
Social media accounts - find themGave upEasyGave upVery easy655
Stopping smoking services - find informationDifficultVery easyVery easyVery easy855
Supplying the council - find out howDifficultVery easyDifficultDifficult555
Sustainability and climate change - find information onEasyDifficultEasyEasy750
Taxi driver - complain about oneVery easyDifficultDifficultEasy750
Taxi licence - apply for oneVery easyVery easyVery easyEasy1050
Telephone number - find the main oneGave upEasyDifficultEasy450
Trading Standards - complain about a dodgy item from a shopVery easyEasyEasyVery easy955
Travellers - find information about themDifficultVery easyVery easyEasy853
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register toVery easyVery easyVery easyVery easy1051
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meetingGave upGave upGave upEasy250
Welfare reform - find information aboutUntestedVery easyUntestedVery easy1030
Youth clubs in the area - find informationVery easyVery easyVery easyVery easy10102
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores3693253523414181806  
Number of tests5448464953 250 
Usability Index (total score ÷ number of tests)778787  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Blue badge - apply for one
Redirected to Gov.uk to fill in form online or you can download forms from the site

Bulky waste or other special waste collection - book
I had to login to book collection. I have not logged in as yet

Council tax / housing benefit - apply
the website has a bit too much going on, i feel the images used overpower the text which makes it difficult to read. i also didn't think it was structured very well.

Death - register one
Good use of language and headings to break down the content

Events - find council ones
The actual search itself is too unspecific - was I looking for arts or a compost workshop? There was some sort of problem when I clicked on the top result from the internal search as I just went to the home page.

Library book - renew
Good use of headings. Page short and succinct.

Missed bin collection - complain about one
I found the link at http://www.lewisham.gov.uk/myservices/wasterecycle/your-bins/Pages/Report-a-problem-with-your-bin-collection.aspx

Stopping smoking services - find information
the link 'stop smoking' does not appear in the A-Z

Supplying the council - find out how
The problem is potentially in the term Procurement. If I wanted to understand supping services the term likely requires too high a readability level for the average person to know. The task has it right - "Suppling the Council (Procurement)"

Watch a webcast of a recent council or committee meeting
nothing comes up when i search for a webcast of the last council meeting