Test results for Southwark Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||5||4||5||4||3||21|
|Usability Index (total score ÷ number of tests)||7||5||8||7||9||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Council tax / housing benefit - apply
No method ideal, as all involved a bit of clicking around to find the information, but it did turn up. Quite a bit of text to wade through to apply.
Employment help for people with disabilities - find information on
Very large cookie warning - fail. Had to scan around Google top page to find a link that looked relevant "employment and equalities". Clicked on link to working for Southwark that led to awful third party site that b0rked. back button b0rked. Gave up. Southwark site painfully slow to respond. Still getting cookie warning. Go away! Internal search goes to "employment and equalities" page. 3rd party site worked this time, but has no relevant info. Gave up. A to Z turns up "Jobs - equal opportunites" page, but this ust contains ancient stats about diversity. Fail. Clciking on "Jobs" from home page leads to landing page. Nothing relevant to employment help for those with disabilities. Fail. A truly frustrating 10 minutes.
Telephone number - find the main one
Phone number is on the homepage so need to search for it.
Welfare reform - find information about
Page load time was slow and it was confusing at first for the topic navigation to be a drop down list.