Test results for Bristol City Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systemsVery easyVery easyVery easyUntested1045
Adult education courses - find informationVery easyVery easyVery easyVery easy993
Antisocial behaviour - complain about it
Blue badge - apply for one
Broken street lights - reportVery easyVery easyGave upUntested643
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine areVery easyVery easyVery easyUntested1045
Cycling strategy - find itGave upDifficultGave upUntested243
Death - register one
Economic condition and strategy for the area - find itVery easyVery easyVery easyVery easy980
Elections - find out when the next ones areEasyVery easyVery easyVery easy9123
Employment help for people with disabilities - find information on
Events - find council onesGave upVery easyEasyUntested743
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request oneVery easyUntestedUntestedUntested1023
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for oneVery easyVery easyVery easyUntested843
Library book - renewUntestedUntestedUntestedEasy923
Local history - find out aboutGave upVery easyVery easyUntested643
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one isVery easyVery easyVery easyUntested1083
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for oneEasyVery easyUntestedUntested933
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneVery easyVery easyVery easyUntested1043
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find itEasyVery easyGave upUntested743
Voting - register to
Vulnerable adult - express concern about oneEasyVery easyVery easyEasy953
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores12712514310946550  
Number of tests222118195 85 
Usability Index (total score ÷ number of tests)668696  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Adult education courses - find information
List of courses is a .pdf - a proper online course directory would be preferred in the modern era.

Broken street lights - report
I shouldn't have to give you my full contact details (including home address) in order to report a broken street light. A map on the page would have been good. I'm not a fan of the 'quick links' sidebar as a primary navigation method myself - that should be for bonus content, not content the user is actually looking for. Internal search resulted in a screen full of .pdf documents.

Councillors - find who mine are
A bit more prominence on the home page would have been good; comparatively few people might be interested in this information but it's still important from the democratic accountability perspective.

Cycling strategy - find it
Navigation found information about cycling, but not about cycling strategy or policy. Google search took me to a website called Better By Bike, but I've no idea if this represents the council's strategy for cycling or if it's independent. Internal search came up with a load of .pdf documents.

Economic condition and strategy for the area - find it
Relevant page turned up as no.2 in Google search (after Wikipedia). Disappointed that content tied up in pdfs. No open data. Home navigation doesn't give good enough options. Ditto for Business page, which is what I clicked on. Gave up: no links to economy. Irritating Socitm survey pop-up! A-Z: lists economic information - takes straight to right page. Internal search: top hit.

Events - find council ones
A-Z listing for E doesn't have an entry for the 'event finder' page, only 'events for under 5s'.

Library book - renew
Very easy link from site homepage, however link to the library website from the 'Renew items at the library' page is broken (404).

Local history - find out about
Many items on the pop-out navigation from side panel were off the bottom of the screen (on laptop); I had to scroll them up and then hover again. Popup survey requests are irritating. Can't click on main area of text search box - have to click slightly too low in order to focus on it. (OSX / Chrome / Macbook non-retina)

School places - apply for one
A-Z index is quite hard to find, hidden up in the top right corner.

Taxi driver - complain about one
Typing into the internal search box in google chrome didn't work very well - took several clicks in the box before it would let me type.

Unitary Development Plan / Local Development Plan - find it
Internal search result was a load of .pdf documents.