Test results for Oxford City Council

According to our records, this website last had a major update on 2016-01-11 - webteam members can update this information themselves.

Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.

Filter within results: or click headings to sort.

TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about it
Blue badge - apply for one
Broken street lights - reportEasyVery easyGave upUntested645
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutesVery easyVery easyEasyUntested1045
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine areEasyVery easyVery easyUntested984
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council jobVery easyVery easyVery easyUntested1043
Leisure centres close to me - find one
Leisure discount card - apply for oneGave upEasyGave upUntested543
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information onEasyVery easyVery easyUntested740
Taxi driver - complain about one
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find itEasyVery easyVery easyUntested1043
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find informationEasyGave upGave upUntested340
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores536069510233  
Number of tests99990 36 
Usability Index (total score ÷ number of tests)678606  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Broken street lights - report - 2013-12-05
Size of individual items in the A-Z index makes it harder, but it's good the way the A-Z index signposts to the county council website.

Council meeting - read the last full council minutes - 2013-12-05
The fact of meeting minutes being viewable as web pages rather than having to download a .pdf file is a bonus.

Councillors - find who mine are - 2013-12-05
'Most visited' on the home page not being in alphabetical order made it harder to find on the home page than it could have been. Being at the end of a very long A-Z page also made it harder.

Leisure discount card - apply for one - 2013-12-05
Having a choice of 12 different kinds of discount cards all with their own opaque branding names makes this harder than it could be. Internal search has a screen full of results about children's birthday parties.

Sustainability and climate change - find information on - 2014-02-07
Google search turned up relevant page at number 2. Page a bit text heavy. Internal search autofilled and made suggestions which might be helpful, but might sometimes be irritating. A to Z produced a lot of results which might reduce usage; also turned up Oxford County Council pages which, in the case, are irrelevant. Home page a bit disconcerting. Not clear which list of links is the site navigation. Chose "Environment Services" which led to some carbon reduction information, but not the relevant page on climate change.

Unitary Development Plan / Local Development Plan - find it - 2013-12-05
Quite a lot of entries under P and Planning in the A-Z index made this a little harder than it could have been.

Youth clubs in the area - find information - 2014-02-08
I didn't know which site section to look in on the homepage navigation. I was looking for "youth" or "young people". I looked under "All council services" and now I can't even remember which section I clicked on! For the internal search, I found the YouthZone page (http://www.oxford.gov.uk/PageRender/decLP/ActivitiesforYoungPeople.htm) but didn't see anything that was obviously about youth clubs. With a Google search, I just found the YouthZone page again, even when doing a site:oxford.gov.uk search.